Frequently Asked Questions

How long will my order take to arrive?

All Melanie Crane pieces are made to order. Please allow 4–5 business days for production before dispatch.

Delivery time after dispatch depends on your location and delivery method.

How much does delivery cost in Accra?

Delivery within Accra costs GHS 80 and typically takes 1–3 business days after dispatch.

How much does delivery cost in Tema?

Delivery within Tema costs GHS 120 and typically takes 1–3 business days after dispatch.

How does delivery work outside Accra and Tema?

Please contact us before ordering. Delivery fees and estimated transit times depend on your exact location and delivery method.

Do you ship internationally?

International delivery is currently being finalised.

Please contact us before placing an international order for assistance with shipping arrangements.

How do I choose my size?

Use the size guide shown in the product gallery.

Can I return or exchange my order?

We accept returns and exchanges in line with our Refunds & Cancellations Policy.

Please visit our Refunds & Cancellations page for full details.

How can I contact Melanie Crane?

You can contact us by email at hello.melaniecrane@gmail.com or via WhatsApp at +233267601259.

We are happy to assist you with any other questions.